CAPPA Seminar: Building My Management Skills Seminar

Thursday, June 14, 2018

8:30 am – 4:00pm

Venue: University of Calgary, Downtown Campus, 906 – 8th Ave. SW, Calgary, AB

Check lobby screen for event room number.

Day of Registration: 7:45 – 8:15

Meals provided: Light breakfast snack, morning coffee break, Lunch, afternoon coffee break

Please advise of any dietary restrictions

Topic Outline

This one-day program is geared towards helping managers understand key concepts of management and to develop an understanding of the impact that management styles have on employee performance.  In doing so, they are better equipped to work effectively with their teams for the success of clients and the business as a whole. This workshop equips managers to get to grips with the fundamental roles and responsibilities of management, challenging their current ideas and approaches and supporting their development within the business.

Who Will Benefit

Individuals who are either new to people management or are seasoned managers looking to enhance their effectiveness as leaders.

Course Objectives

  • Recognize the challenges of effective people management
  • Identify the impact that managers have on their people
  • Understand how to motivate others to improve performance through goal setting and feedback
  • Hold a challenging conversation around performance
  • Prioritise day-to-day activities and move forward their contribution to sustainable success
  • Develop a personal action plan for application in the workplace.

Topics covered will include:

  • The role of the manager and expectations of managers
  • Managing yourself, your people, and the business
  • The manager as a role model for behaviour
  • How to motivate and engage your team
  • The art and practice of delegation using the urgent / importance model
  • Manager’s responsibility in giving feedback
  • How to handle difficult conversations
Morning Introduction and workshop overview


  • Trainer and participant introduction
  • Workshop overview and objectives
  • The role of the learning log
Session 1. Role of a manager


  • What is expected of a Manager
  • Managing yourself, your people and the business
  • Balancing your responsibilities

Case study


Session 2. The impact you have as a manager


  • The ripple effect of manager behaviour
  • The manager as a role model

Case study


Session 3. Motivating and engaging your team


  • Positive communication skills
  • The skills of an effective communicator to take people with them
  • The importance of creating a compelling vision and objectives for your team

Case study

What makes a great manager?

Afternoon Session 4. Prioritizing work and delegation skills


  • The Urgent and Important Model (two by two matrix going from low to high)
  • How, when and what to delegate
  • Delegation – as a developmental opportunity rather than a dumping ground
  •  Delegation – a process

Case study

Effective delegation

Session 5. The manager’s responsibility in giving feedback


  • What is the purpose of giving feedback?
  • What are the characteristics of effective feedback?
  • The importance of recognizing achievement
  • Not being afraid to praise
  • Timely and balanced feedback
  • Data specific feedback
  • The BOOST feedback model

Case study

How did I do?

Session 6. Handling challenging conversations


  • How to approach a challenging conversation
  • What to do when problems arise
  • Keeping a clear mind
  • Acknowledging thoughts and emotions
  • Staying assertive
Workshop wrap up


  • Review of key learning points
  • Review of workshop objectives

Group Work

Participants update personal learning logs


Chris Wyman 

Chris is VP, Learning and Development with MDA Training Inc. Previously Chris held the role of Director of Internal Audit at a Canadian financial institution. Chris has experience with corporate governance, risk and compliance. He also has operational experience in commercial, private and retail banking.

Chris is a CPA (CMA). He is also a Certified Internal Auditor, a Certified Risk Management Assurance Professional and is accredited by the Institute of Internal Auditors to facilitate IIA Courses.

MDA Training is one of the world’s leading management development and training services providers. MDA Training works with organizations to enhance the commercial skills of managers and team members.



Members $398 plus GST

Non-members $478 plus GST

Non-member plus new CAPPA membership $547 plus GST

Please note there are no walk-up onsite registrations.

Registration deadline: Noon, June 11, 2018

Cancellation policy:

Cancellations must be received by email to in order to cancel event registration.

The following refund policy applies to this event:

Full refunds will be given if cancellation to CAPPA occurs prior to midnight on May 30, 2018

A 50% refund will be given if cancellation to CAPPA occurs prior to midnight on June 7, 2018

Refunds will not be given after June 8th.

A $20 administration fee is applies to full and partial refunds.

Registration, however, may be transferred to another attendee without an administration fee. Please notify CAPPA of the transfer to another attendee. The original registrant would be responsible to sort the payment out offline with the new attendee.