The Alberta Energy Regulator (AER) has announced a new protocol regarding the management of industry licensee Directive 017 inquiries. Effective immediately, all e-mail enquiries should be sent to the e-mail inbox Directive017Inbox@aer.ca or to the AER Customer Contact Center general inquiries e-mail inbox at inquiries@aer.ca. Inquiries made by telephone should be directed to the AER Customer Contact Center at 403-297-8311 or toll-free: 1-855-297-8311. This new protocol will result in the most timely response to your Directive 017 questions.